Evolution Lighting FAQs



General Troubleshooting Track and Recessed Limited Warranty *General* Where can I purchase a Catalina Lighting product? Please go to our about us page where you will find links to the major retailers in your area that carry our products. My lamp stopped working what do I do? See our Troubleshooting tips. If your problem is still not resolved, return the fixture to the retailer along with the original receipt and box. Most retailers provide a return policy. How do I purchase parts? We do not inventory product or parts. Please return the fixture to the retailer along with the original receipt and box. Most retailers provide a return policy. How do I purchase a replacement bulb? Most bulbs can be purchased from the retailer you purchased the fixture from. If they do not carry it or if a unique bulb is required, you can purchase most bulbs via the internet at a multitude of sites such as Satco or Full Spectrum Solutions. Are Full Spectrum bulbs good for SAD diseases? Please refer to the following website: http://www.sada.org.uk/treat.htm What is the warranty on my fixture / lamp? Please see Limited Warranty. I’m installing a hardwire fixture and I have questions regarding electrical codes? Because of the varying local electrical codes and ordinances we can not provide any technical support regarding the supply circuit(s) . Please contact a qualified electrician or local governing agency for compliance issues. How do I get my lamp repaired? We do not offer this service. Please contact a local appliance repair shop or search for a Lamp Repair operation on the internet. How can I determine what the model number of my fixture is? The Model number can be found on a label either on the underside of the base or on the fixture in the vicinity of the bulb where visible when re-lamping. I still would like to contact the Company regarding an issue not covered in the FAQ’s. Visit our Consumer Service Form. Troubleshooting Make sure the bulb is working and set in or seated properly in the fixture. Make sure the supply circuit and all circuit switches are in the energized position. Check to make sure the fixture is plugged in or the hardwire connections were made properly. In a lamp, try all the switch positions and check to see if it is fuse protected and needs replacement or resetting. Review the assembly instructions. *Track and Recessed Lighting* I am installing Track and or Recessed lighting, can I run the circuit on a dimmer? Dimmer usage is contingent on the type of fixtures and bulbs being used. Low voltage fixtures require a special low voltage dimmer. Fluorescent bulbs, including compact fluorescents, should not be used with dimmers unless otherwise specified on the bulb. I am installing Track and or Recessed lighting, how do I determine how many track heads or down lights I can use? Load calculations should be determined by a qualified electrician. They are contingent on the lamp wattage per track head or fixture and the Amp rating on the circuit. I am installing Recessed lighting that is Non IC rated but I want to convert it to an IC application, what should I do? Inquire at the retailer you purchased the kit or housings from for the appropriate IC conversion box. I am installing a track lighting system and I have technical questions regarding the fixtures? See “Track Lighting Installation Instructions” I am installing Recessed lighting, how do the ceiling clips work? See “Recessed Lighting Instructions” Limited Warranty Evolution Lighting, LLC. warrants all of its lighting fixtures against defects in materials and workmanship for one (1) year from the date of original purchase. Electronic parts including passive infrared devices, photoelectric switching mechanisms, and Light Bulbs provided by Evolution Lighting, LLC. are warranted for 30 days from the date of original purchase. Energy Star products, with the exception of the bulb, is warranted for two (2) years. Energy Star bulbs should last 10,000 hours. This warranty does not cover parts becoming defective due to misuse, accidental damage, improper handling and/or installation and specifically excludes liability for indirect, incidental or consequential damages. Product found to be defective may or may not be replaced with same or like type product contingent on the nature of the defect and or replacement availability and or compensated for at a pro rated value. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights and you may also have other rights, which vary from state to state.

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